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Scanner Troubleshooting Guide

Common Issues

Scanner Won't Power On

Symptoms: - No display when power button pressed - No LED indicators

Solutions:

  1. Check battery
  2. Place in charging dock for 5 minutes
  3. Look for charging indicator light

  4. Try a different battery if available

  5. Reset device

  6. Hold power button for 10 seconds
  7. Wait 30 seconds

  8. Press power button normally

  9. Contact IT

  10. If still no power, device may need repair
  11. Tag device as "Out of Service"
  12. Use backup scanner from equipment room

Barcode Won't Scan

Symptoms: - Scanner beeps but doesn't capture barcode - "Invalid scan" error

Solutions:

  1. Check barcode quality
  2. Ensure barcode is not damaged or wrinkled
  3. Clean barcode surface with dry cloth

  4. Check that barcode is not in direct sunlight

  5. Adjust scan distance

  6. Optimal distance: 4-8 inches
  7. Hold scanner perpendicular to barcode

  8. Move slightly closer or farther

  9. Clean scanner lens

  10. Use microfiber cloth
  11. Wipe lens gently
  12. Do NOT use liquid cleaners

"Connection Lost" Error

Symptoms: - "No network connection" message - Data won't sync

Solutions:

  1. Check WiFi connection
  2. Go to Settings > WiFi
  3. Ensure connected to "Warehouse-WiFi"

  4. Signal strength should be 3+ bars

  5. Reconnect to network

  6. Turn WiFi off, wait 5 seconds, turn on
  7. Select "Warehouse-WiFi" from list

  8. Wait for green checkmark

  9. Restart scanner

  10. Save any pending data
  11. Power off completely
  12. Wait 30 seconds, power on
  13. Reconnect to WiFi

Data Not Saving

Symptoms: - Scan appears successful but data missing later - "Sync failed" notification

Solutions:

  1. Force sync
  2. Press Menu > Sync Now
  3. Wait for "Sync complete" message

  4. Verify data in web portal

  5. Check storage space

  6. Go to Settings > Storage
  7. Must have >10% free space

  8. Clear old completed batches if needed

  9. Re-enter data

  10. If sync fails repeatedly, note batch ID
  11. Contact supervisor
  12. May need to re-enter scans manually

Equipment Replacement

If troubleshooting doesn't resolve the issue:

  1. Tag device with issue description
  2. Place in "Needs Repair" bin in equipment room
  3. Get replacement from "Available" rack
  4. Log device swap in equipment log

Support Contacts

  • IT Help Desk: ext. 5555
  • Inventory Manager: ext. 5100
  • Equipment Room: Location B-12